Privacy policy

Sublime Complex (its shareholders, employees and business partners) is committed to protecting and securing personal information obtained on this transactional site as part of our relationship with you and to preserving its confidentiality. This Sublime Complex Privacy Policy describes the types of customer personal information we collect, how we use it, and the steps we take to ensure it is managed properly.

We have developed our policies and practices to comply with the Personal Information Protection Act as well as electronic documents and provincial privacy laws in the private sector. Please note, however, that this policy may be modified at any time.

 

COOKIE POLICY

This policy describes how we use cookies when you visit our website. You can change your preferences and refuse our use of cookies at any time.

What is a Cookie?

A cookie file, also called a "cookie", is a small electronic file installed by your browser on your device when you visit a website. This file allows us to remember certain information in order to recognize you when you visit our site.

The word “browser” here refers to the software that allows you to access the Internet such as Chrome or Firefox. The word “device” means your computer, smartphone, tablet or other device used to access the Internet.

Cookies can be temporary or persistent:

  • Temporary: Files are deleted from your device once your browsing session is over and your browser is closed.
  • Persistent: Files are stored on your device until we delete them.

In this policy, the use of the term “cookies” refers to all similar technologies allowing us or our partners to analyze a user’s browsing and device data.

What information do we collect and for what purposes?

We use cookies to provide you with full functionality of our website, personalize your online shopping experience, perform analytics, and improve our services.

With your consent (unless it is an essential cookie), a cookie may store the following information on your device temporarily or persistently:

  • The point of origin of your visit to our websites (e.g.: social networks, email, other website, etc.)
  • Your activities on our websites (e.g.: day and time of start and end of your visit, pages viewed, clicks, forms started or completed for membership to a product, etc.)
  • Ads and links you click on
  • The type and version of the browser you are using (e.g. Chrome or Firefox)
  • The type and version of your device’s operating system (e.g.: Microsoft or iOS)
  • The type and model of your device (e.g. phone, tablet or computer)
  • Any other information that you provide to us when using our websites (e.g.: preferred language and login credentials) or which allows us to respect your preferences regarding the use of cookies

We use optional cookies on our websites to:

  • Measure and analyze the audience and improve the browsing experience: These cookies allow us, as well as our partners, to better understand your use of our website and its performance in order to improve your browsing experience. For example: understanding where you arrive on our websites, or establishing traffic statistics (e.g.: pages visited and navigation paths).
    *These cookies are disabled until you allow them. If you refuse them, you can still access our website.
  • Provide offers and services that better suit your needs or offer them to groups of customers with similar interests. For example: cookies record the pages viewed on our website, your interests and the links you follow to provide you with offers and services that match your interests. These files also allow us to measure the performance of our advertising campaigns.
    *These cookies are disabled until you allow them. If you refuse them, you can still access our website.
  • We also use essential cookies which are essential for the proper functioning and security of our website. They allow, for example: to secure your connection, to personalize your interface (e.g. choice of language) and to preserve your preferences for using cookie files.
    *These cookies are mandatory. You cannot deactivate them.

Who do we share cookies with and for what purposes?

We share cookies and data with our partners (e.g. Google, Meta, Shopify, etc.).

How long do we keep cookies?

Retention periods vary depending on your browser or device. Temporary cookies, called session cookies, are stored on your device until you close your browser. Permanent cookies have an expiration date and when that date has passed, the cookie is deleted when you return to the website that created it.


How to manage your cookie preferences?

You can withdraw your consent or object to receiving our marketing communications in the following ways:

  • by changing your account settings;
  • by configuring the privacy settings of your social media accounts or your browser;
  • by contacting our personal data manager at: info@sublimecomplex.ca

Update and questions

We reserve the right to modify this policy at any time. It is your responsibility to regularly check that you have read and consented to the latest version of this policy.
Last updated: December 2023.

If you have any questions about our cookie policy, please contact us using the following details:
Katie Pruneau, reachable at; info@sublimecomplex.ca

 


 

 

PERSONAL INFORMATION

Information is said to be personal when it relates to an identifiable person. Personal information, in our case, includes name, address, age, date of birth, gender, opinions, preferences and purchasing habits.

FASK Professional will always provide the reason why we collect personal information, whether before or during the collection of the information. We may collect, use and disclose your personal information to:

  • process and manage your payment for the purchase of products, whether you make a purchase online or use a debit or credit card;
  • evaluate your interest in products, bonuses and programs, determine your eligibility for them and, if applicable, offer them to you;
  • manage delivery;
  • track and analyze your transactions, including your purchases, your shopping habits, the transactions you carry out on your account and your payment history for the purposes of marketing studies and communicating promotional offers tailored to you;
  • track and analyze transactional site usage to provide a better customer experience, such as personalized offers and advertisements;
  • conduct surveys and studies for research, statistical and product development purposes (information remains anonymous to the extent possible);
  • verify your identity and prevent errors and fraud;
  • manage and assess our risk;
  • carry out promotions and administer contests;
  • comply with the requirements of applicable law, regulation and self-regulation;
  • respond to your questions, comments or requests to customer service; And
  • perform tasks for other purposes authorized or required by law, from time to time.

By providing us with your personal information, you consent to our use of it for the purposes described above.

Withdrawing your consent for us to collect, use and disclose your personal information may limit our ability to provide you with certain products, such as privileges and benefits.

We obtain your consent for the collection, use or disclosure of your personal information, except as permitted by law. The method used to obtain your consent may vary depending on the circumstances and the nature of the information. Consent may be given orally or in writing, or be express or implied. We generally request your explicit consent (verbal, written or electronic) before collecting, using or disclosing your sensitive personal information.

THE BENEFITS OF YOUR CONSENT

FASK Professional is a company that offers a unique range of products and advice. We want to provide you with exceptional customer service and superior value and must, to achieve this goal, collect your personal information. This collection of information allows us to better understand our customers and to communicate to current and future customers information about products, services, bonus offers and special offers that may be of interest to them. We may also provide your personal information to third party marketing partners (“Marketing Partners”) so that they may send you directly information about products, services, bonus offers and special offers that may be available to you. to interest. This information may be communicated to you by mail, email, fax, telephone, text messaging or any other form of electronic message using the contact information you provide to us.

We value your privacy and the information you agree to share in connection with our SMS marketing service. We use this information to send you SMS notifications (for your order, including abandoned cart reminders), SMS marketing offers, and transactional SMS messages, including requests for reviews from us.

Activation data and consent for text messaging will not be shared with any third parties, except messaging partners, for the purpose of activating and operating our text messaging program.

Our website uses cookies to keep track of the items you have put in your basket, including when you have abandoned your order. This information is used to determine when to send cart reminder messages via SMS.

WITHDRAWAL OF YOUR CONSENT

You can withdraw your consent at any time if you no longer wish to receive communications about products and services. Simply click on the “Unsubscribe” link in our email communications or contact us. Your request will be processed as quickly as possible, but your name may not be removed in time from certain lists used for ongoing promotional activities. We may also communicate with you for reasons related to the administration of your account and send you transaction-related or operational messages, even if you have removed your name from our marketing communications lists.

THE CONSEQUENCES OF CANCELLATION OR REFUSAL OF CONSENT

We may be less able to communicate with you if you withdraw or refuse to provide your consent. For example, we will no longer be able to send you our discount and bonus offers, nor notify you of a competition, nor provide you with information on products and services likely to be of interest to you.

FASK Professional will only collect the information we need to provide you with products and services, as summarized in this privacy policy. When we need to collect personal information for a reason other than those described in this policy, we ask for your consent before or during collection, or as permitted by law. We collect your personal information by transparent, fair and legitimate means.

We limit the use, disclosure and retention of your personal information.

We use and disclose your personal information for the purposes for which it was collected, unless you agree where applicable laws permit or require it to be used and disclosed for other purposes. We do not sell or rent personal information we hold.

We may share your personal information with external companies involved in providing services, such as service providers and agents (“Service Providers”). When your personal information is communicated to a service provider, the latter is required to protect it and to comply with this policy regarding the protection of personal information. You can contact us to obtain information about our policies and practices towards the service providers to whom we have communicated your personal information and to obtain their contact information. We keep your personal information for the duration of our business relationship with you or as required by federal and provincial laws.

In the event that FASK Professional, its brands or almost all of its assets are acquired by an independent third party, your personal information could be part of the transferred assets. By providing us with your personal information, you agree that we may communicate it, while preserving its confidentiality, to any potential assignee and its advisors for the purposes of their due diligence procedures, the completion of such transactions and the maintenance of the business of operation of acquired businesses.

FASK Professional and service providers may provide your personal information in response to a search warrant or other lawful request or bona fide court order, or to an investigative agency in the event of non-compliance with an agreement or violation of a law, or as required or permitted by applicable Canadian or other laws. We may also disclose personal information, where necessary, to assert, exercise or defend legal claims and to investigate or prevent any actual or suspected loss or harm to persons or property.

 

YOUR PERSONAL INFORMATION UP TO DATE

We want to ensure that your personal information is up to date, accurate and appropriate for the purposes for which it was collected. We ask that you notify us of any changes to your address, telephone number and any other relevant information you have provided to us so that we can provide you with the best possible service.

WE PROTECT YOUR PERSONAL INFORMATION

We place the highest importance on the security of your personal information. We have implemented appropriate technical, physical and administrative safeguards and security measures designed to protect your personal information. Our service providers must, under their contracts with us, maintain the confidentiality of your personal information and cannot use it for unauthorized purposes. When the law requires us to disclose personal information, we take reasonable steps to verify the legitimacy of the collection request and provide only the information required by law. We regularly review our methods and security measures and verify that they are applied according to standards to ensure their effectiveness and relevance to the level of sensitivity.

We are transparent about our privacy practices.

We are committed to providing you with clear and accessible information on our policies and practices regarding the management of your personal information.

You can request to see the personal information we hold about you.

You have the right to consult and update your personal information in our possession and to correct any inaccuracies. To view your personal information, send us a written request to this effect. We will respond to your request for access or information within a reasonable time. However, it may happen that we cannot comply with your request. This could be the case, for example, if access to your personal information allowed you to learn confidential or proprietary business information, personal information about another person (which it would be impossible for us to dissociate from yours), or confidential information under the law. We may request certain personal information for the purposes of verifying the identity of an individual seeking access to their personal information records.

We respond to your questions, concerns and complaints related to the protection of personal information.

We respond within a reasonable time to any questions, concerns or complaints related to privacy or our privacy policies and practices. We will respond to any concerns you may have regarding the protection of your personal information and initiate an investigation if necessary. In most cases, problems are resolved simply by reporting them to us and discussing the situation.

You can communicate with us, by telephone, email or by post, at the contact details mentioned on this website.